Safety

Corpus

Automation that stays reviewable, reversible, and bounded

Human review is a core workflow. Autonomy is explicit and auditable. Account boundaries hold. Risky or ambiguous work escalates—never disappears into a black box.

Join Waitlist

Trust principles that bound the product

  • 01

    Human-in-the-loop review

    AI drafts are reviewable by default. Operators approve, edit, regenerate, reject, or hand off before customer-facing outcomes proceed under policy.

  • 02

    Configurable autonomy

    How much AI may act is set at the account level—explicit, auditable, and reversible. Outbound automation stays disabled unless policy allows it.

  • 03

    Auditable AI operations

    Decisions, safety checks, and review actions are logged so teams can reconstruct what happened and why—without inventing a narrative after the fact.

  • 04

    Account isolation

    Account boundaries are hard safety boundaries. Data, configuration, and AI activity do not bleed across tenants.

  • 05

    Durable processing

    Background workers use durable jobs, retries, and locks so ingestion and projection survive restarts without silent loss.

  • 06

    Recovery and dead-letter handling

    Failed work is visible and recoverable. Dead-letter paths keep operators from guessing whether a job vanished.

Workflow

From conversation to controlled outcome

Every path runs through the same gates: signed ingestion, durable queueing, risk evaluation, safety checks, draft generation, then human review or handoff.

  1. 01Customer conversation arrives through a signed webhook
  2. 02Event is normalized and enqueued on a durable job
  3. 03Conversation is projected for operators and AI
  4. 04Supervisor evaluates intent and risk
  5. 05Input and output safety gates run
  6. 06AI draft is created for review—or the case is handed off

Screenshot

Safety workflow diagram

Ingest → queue → project → evaluate → safety → draft → review / handoff

FAQ

Straight answers for buyers

Does Corpus reply automatically?
Customer-facing outbound automation remains disabled unless account policy explicitly allows it. The default path produces reviewable drafts.
How does human review work?
Operators see AI drafts in the conversation thread and can approve, edit, regenerate, reject, or escalate. Review actions are recorded on the trace.
What happens when AI is uncertain?
Risky or ambiguous cases require review, escalation, or human handoff. Uncertainty is a control signal—not a reason to invent confidence.
How are account boundaries enforced?
Accounts are isolated for data, configuration, and AI activity. Cross-account leakage is treated as a hard boundary failure, not a soft preference.
What if a background job fails?
Workers retry safely. Persistent failures surface in dead-letter recovery so operators can inspect and retry without silent data loss.
Is Corpus a chatbot?
No. Corpus is a business AI automation layer. The first active surface is sales and support conversation automation with review, safety, and audit—not a freestanding chatbot product.

Enterprise Solutions

Custom AI systems for
scalable operations

Join Waitlist